Refund Policy
Last updated: May 9, 2025
Free Services
Shozzle may offer free tools or free access tiers. Refunds do not apply to free services.
Paid Services and Subscriptions
Paid services may include premium venue tools, POS upgrades, display advertising tools, campaign services, managed support, subscriptions or other paid features. Refund eligibility depends on the service purchased, billing terms, usage, delivery status and applicable law.
Advertising Campaigns
Advertising campaigns may involve planning, creative setup, screen scheduling, venue coordination or booked inventory. Refunds for advertising campaigns may not be available once campaign setup has begun, inventory has been reserved, content has been approved or delivery has started, unless required by law or agreed in writing.
Digital Services
Digital services and premium features may be non-refundable once access has been granted or work has started, unless required by law.
Billing Errors
If a user believes they have been charged incorrectly, they should contact Shozzle with the account email, invoice number, payment date and a clear explanation of the issue. Valid billing errors will be reviewed and corrected where appropriate.
Cancellation
Subscription cancellation terms should be confirmed at the point of purchase. Cancelling a subscription may stop future billing but may not automatically refund previous payments.
How to Request a Refund
Refund requests should be sent to hello@shozzle.com with the customer name, account email, service purchased, payment date, invoice number and reason for the request.
Legal Review Required
This refund policy must be reviewed by legal counsel and aligned with the actual billing provider, payment terms, consumer protection rules and service model before launch.
Jump to section
Have a question?
If you have any questions about these Terms, please contact us.